Customer Service Questions

If you have a question about ordering, shipping, or any other general customer service issue, you will find your answer here.

53 Articles

  • Do you make your bags and boxes? Most of our bags and boxes come from a 25-year partnership we have overseas. These partners manufacture per our specifications and we...
  • Do you offer discounts for non-profit organizations? Yes, we do! Owning and operating a 501(c)(3) is no easy task and we are happy to help you out in what small way we can.  We offer...
  • Where can I get special documentation for your products (e.g., material specification sheets, FDA ce Please contact customer support via phone or chat and they can get the required documents for you. Common documents requested...
  • What is your return and refund policy? We are here to make sure that you are delighted. If you are not, give us the chance to make it right. ClearBags will accept returns on...
  • Where do you ship from? We ship from our California or Tennessee warehouses, depending on where you’re located. We ship from the location closest to your...
  • Are you listed on government buying websites? We are. We are registered on SAM.gov, the System for Award Management. We have been given a CAGE code, which is a Commercial and...
  • Do you sell office supplies? We don’t. We sell bags, boxes, and other flexible packaging solutions. 
  • Do you have poly bags for trash can liners? We have poly bags that will work as trash can liners. However, true trash can liners are very thin and inexpensive bags. We have some...
  • Can you give me a complete list of your products? Yes. It depends on what format you want it in. You can use our catalog and see all the items that we stock. You can check out our...
  • Do you have Prop 65 certification? We do. If you’d like to get that, please send us your company information via phone, email, or chat. We can have our purchasing manager...
  • Do you have PE (polyethylene) bags? We do. We have various thicknesses and sizes of PE bags. You can find our complete list of Polyethylene bags here.
  • Do you carry shipping boxes? We have developed the best shipping box for art and photo available in the industry. We call them our air-safe art boxes. We also offer...
  • What is the difference between PE and PP bags? Polyethylene (PE) is a material that is a little bit softer and pliable. You can stretch it a little bit more. It’s usually a little bit...
  • Can you print on your bags? Yes, we can. We can print up to nine colors. We print using rotogravure printing, which means that there are printing plates involved in...
  • Do you have bubble wrap mailers? We currently do not. We can get them but have not introduced them into stock due to space issues (air takes up a lot of space). We can...
  • Do your bag measurements include the flap? No. Our bag measurements are usable space unless otherwise stated.
  • Are your bags heat sealable? Many of them are, though not all of them are recommended for heat sealing. You can ask one of our customer service representatives....
  • How do you measure usable space? Usable space is measured by the inside measurements of the bag. It’s the space in between the seams and under the zippers. On bags with...
  • How does a vent hole work and do I need one? Vent holes are tiny holes that are typically at the top of the bag right below the zipper. Vent holes allow air to escape when the bag...
  • Do you offer co-packing services? We don’t. We only offer the product packaging (bags and boxes). We can refer you to some co-packers that we’re familiar with, but...
  • Are your bags freezer-safe? We do have customers that use our bags for frozen products. That being said, we encourage customers to request samples of bags that work...
  • How long will my product last in your packaging? There’s no simple answer because we can’t test every product available. We're happy to send out free samples so you can test your...
  • What bag will work for my liquid products? None of our products are designed for liquid. If you are looking to package liquid, we do suggest going with a custom order and adding...
  • Do you offer free samples? Yes, we do offer free samples. You can request samples online by typing “sample request” in the search bar or by clicking on the Sample...
  • Do you sell shrink wrap? No, unfortunately, we do not sell shrink wrap.
  • How many items come in each pack? It really depends on the item. The bags are typically packed in hundreds and the boxes are usually in packs of 25. Some items, like our...
  • How much do your bags and boxes cost? All of our prices are found online through our website. We have volume pricing for larger quantities. If you have questions regarding...
  • How do I find an item to check the price? You can search an item if you have the item number. Just type the item code into the search bar (on www.ClearBags.com, not in the help...
  • Do you offer free shipping? We do not currently have a standard free shipping policy. Occasionally we will offer promotions where you may order a certain amount of...
  • What shipping methods do you offer? We typically ship UPS standard, UPS ground, UPS express, and FedEx. For California and the west coast, we can do Golden State Overnight....
  • How long does it take for an order to get to me? We fulfill 98% of our orders within 24 business hours. That means that your order won't be getting held up much by our team. That being...
  • Do you have anything besides bags? We have many items besides bags. We carry crystal clear boxes, ornate boxes, specialty boxes, favor boxes, and accessories for...
  • Do you blind ship? Yes, we can blind ship. We do have a blind shipping fee of $0.10 per pack on blind shipping orders. If you have questions about blind...
  • Are your products made in the US? Most of our products are made in our factories overseas, but some products are produced here in the United States. All our mats and...
  • Can I combine different SKUs to get a volume discount? Unfortunately, no. You must order the same SKU to get the volume discount on that SKU. We are unable to mix and match items.
  • How do I qualify for special pricing? For special pricing, you can give us a call. We can set you up with a sales representative to see what you can qualify for. The item(s)...
  • Can I use my own shipping account? Yes. You can use your own shipping account. We just need your shipping account number and the billing information to set that up....
  • I have a resale certificate for tax exemption, so why are my taxes still showing online? If you are checking out as a guest, it’s always going to show your tax on the order online. Tax exemptions based on reseller...
  • What promo codes do you have? We offer different promo codes which we send out at the beginning of each month. The promo codes vary on different products. We try to...
  • How do I sign up for your newsletter? You can sign up online on our homepage. If you scroll all the way to the bottom, there is a form field to fill with your email, submit,...
  • How do I return a product? If something does not meet your expectations, we want to make it right. If you've received wrong, damaged, or missing items, we'll take...
  • How can I set up payment terms? To set up terms, you can email Paula Rodriquez (paula@clearbags.com) in our accounting department. Before setting up terms, you must...
  • How do I check the status of my order and track my order? You can check the status of your order by referring to your confirmation if you ordered online or you can give us a call/chat with us...
  • If I order right now, will my order ship today? It depends on what time it is. There are cut-off times for online orders. For California, it’s 12:00 PM Pacific for our Golden State...
  • How do I know if an item is in stock? The availability of item will show up on the online product page. If an item is not in stock, contact customer service to help you...
  • How do your box measurements work? We list our boxes W x D x L (Width x Depth x Length). The measurements have to do with how the box opens. If you’re looking at the box...
  • How do I find the right size bag for my needs? Several methods are available. If your product is a standard photo, art, or stationery size, chances are we carry the size. Check...
  • How accurate is the sizing of your products? Our Crystal Clear Bags® and Crystal Clear Boxes® products are very accurate with a variance of +/- 1/16".
  • Where can I find conversion charts for the specifications you use at ClearBags? Right here! Here are some common conversions that our customers have asked for: Fraction to Decimal Conversion Table Fraction Decimal...
  • What forms of payment do you accept? ClearBags.com accepts the following online: Visa, MasterCard, Discover Card, American Express - including Debit cards Net 30 – Once...
  • Are your prices wholesale or retail? Our products are set at wholesale pricing. However, this does not mean you need to be a wholesaler to purchase our products. Several...
  • Do you have a minimum order fee? No, we do not have a minimum order fee. You could order a single pack of our smallest bags and still take advantage of our wholesale...
  • What is a "barrier" and how is it measured? Barriers protect what's inside your package. By limiting the exposure to oxygen, moisture, and light, barriers keep products fresh for...